Contact information, Instructions for returns – Alpha Technologies Serial System Controller User Manual
Page 8
Contact Alpha
8
© 2001
TM
017-900-B0-001 Rev. A
Contact Information
General product information
and customer service
7:00 AM to 5:00 PM Pacific Time
1-800-863-3930
To obtain complete technical support
7:00 AM to 5:00 PM Pacific Time
or
For after-hours emergency support
7 days per week, 24 hours a day
1-800-863-3364
Instructions for Returns
Returns for Repair
For units that must be returned for repair, Alpha requires a Return Material Authorization
(RMA). An RMA can be obtained from Alpha Customer Service, using either method listed
below:
Download the necessary forms directly from Alpha's Web site, under "Customer
Service": www.alpha.com
Or call (800) 322-5742 for assistance.
Clearly mark the RMA on the units original shipping container. If the original container is not
available, make sure the unit is packed with at least three inches of shock absorbing
material to prevent shipping damage.
NOTE:
Do not use popcorn-type material. Alpha Technologies is not responsible
for damage caused by improper packing on returned units.
In addition to the returned unit, please include a copy of the power supply maintenance log
and any information relevant to the power supply failure.
Returns for Credit
For returns for credit, call (800) 322-5742.