Castle TSM-21 Serial 61076 to 64233 (Parker) Operator Manual - Manual (Page 36)

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Warranty Service Policy
In the event that the End User requires service, support, or assistance, End Users are expected to
first contact the Dealer, Distributor, or Reseller (DDR) from whom the Castle machine was
purchased.
Castle does not employ on-site service technicians. On-site technical support and service are to
be provided by the DDR or by an authorized Castle agent. If a DDR cannot provide on-site
technical support and service, the DDR is expected to partner with an authorized Castle agent.
Owners of new machines are obligated to contact the DDR and Castle before contracting for or
attempting repairs and service.
If Castle or DDR support professionals determine that reasonably simple adjustments or tests are
necessary in delivering remedy to a failed machine, owners of warranted machines are obligated
to exercise due diligence while assisting in the execution of these simple adjustments or tests.
Warranty Part Replacement
New product (within 30 days)
Castle is obliged to provide replacement parts at no charge.
Castle is obliged to ship overnight if requested by End User.
30 days to 12 months
Castle is obliged to provide replacement parts at no charge.
Castle is obliged to ship UPS 2-day if requested by End User.
If needed next-day, the End User will be charged to cover difference.
Certain original parts and assemblies are expected to be returned by the End User if Castle is
providing replacements. Castle will initiate an RMA and provide pre-paid shipping for these
returned items. In order to protect Castle’s assets, the customer will be billed for replacement
parts if the returned parts are not received at the Castle factory within 30 days of the End User’s
receipt of the replacement parts.
Revised June 2008