Analog Way Shot Box - LiveCore platform - Manual (Page 4)

Should you encounter difficulty with Shot Box for LiveCore™ series application, you may
contact our technical support department at [email protected] .
Please attach the application log file to your email.
This log file can be found here:
For Windows® XP:
C:\Documents and Settings\[user]\Application Data\ShotBoxLiveCore\ShotBoxLiveCore_
Log.txt
For Windows® 7 or above:
C:\Users\[user]\AppData\Local\ShotBoxLiveCore\ShotBoxLiveCore _Log.txt
Note: If you can’t locate the log file, the AppData folder may not be visible. To make this
folder visible, check the Folder Options settings for the [User] folder. Click Organize, and
then click Folder and search options. Click the View tab. Make sure that Show hidden files,
folders, and drives is selected.
For Mac OS X:
/Users/[user]/Library/Application Support/ShotBoxLiveCore/ShotBoxLiveCore _Log.txt
Note: If you can’t locate the log file, your Library folder may be hidden. Open Finder. To
make your Library folder visible, press and hold the “option” key while you click the Go
menu. The Library folder displays. Still holding down the “option” key, click Library to
display the contents of the Library folder.
TROUBLESHOOTING SHOT BOX FOR LIVECORE™ SERIES
This product has a 1 year warranty on parts and labor, back to factory. This warranty does
not include faults resulting from user negligence, special modifications, electrical surges,
abuse (drop/crush), and/or other unusual damage. In the unlikely event of a malfunction,
please contact your local Analog Way office for service.
WARRANTY CONDITIONS
04/30/2014
SB-80 - QSG