Fluid Components International VORTAB - Manual (Page 14)

VORTAB ® Company VORTAB Flow Conditioner
This page is subject to the proprietary rights statement on the last page
14 Doc. No. 06EN003269 Rev. D
After Hours Support
For product information visit Vortab’s Worldwide Web at www.vortab.com. For product support call 1 (800) 854-9959 and follow the
prerecorded instructions. A person from the Technical Support Staff will be paged and promptly return the call.
Point of Contact
The point of contact for service, or return of items to Vortab is the authorized Vortab service representative.
Shipping and Handling Charges (All Shipping, Warranty/Nonwarranty Repairs or Returns)
The customer prepays all shipping, freight, duty/entry and handling charges from the customer site to the Vortab door. If the customer does
not prepay, Vortab will invoice the customer for the charges that appear on the freight bill. Address the return equipment to:
Warranty Repairs or Returns
Vortab prepays ground transportation charges for return of freight to the customer’s door. Vortab reserves the right to return equipment by
the carrier of our choice.
International freight, handling charges, duty/entry fees for return of equipment are paid by the customer.
Non-Warranty Repairs or Returns
Vortab returns repaired equipment to the customer either collect or prepaid and adds freight charges to the customer invoice.
Return to Stock Equipment
The customer is responsible for all shipping and freight charges for equipment that is returned to Vortab stock from the customer site. These
items will not be credited to customer’s account until either all freight charges are cleared or until the customer agrees to have any freight
costs incurred by Vortab deducted, along with applicable return to stock charges, from the credit invoice. Exceptions are made for duplicate
shipments made by Vortab.
If any repair or return equipment is received at Vortab, freight collect, without prior factory consent, Vortab bills the sender for these charges.
Field Service Procedures
Contact your Vortab field representative to request field service.
A field service technician is dispatched to the site from either the Vortab factory or one of the Vortab representative offices. After the work is
complete, the technician completes a preliminary field service report at the customer site and leaves a copy with the customer.
Following the service call, the technician completes a formal, detailed service report. The formal report is mailed to the customer within five
days of the technician’s return to the factory or office.
Field Service Rates
All field service calls are billed at the prevailing rates as listed in the Vortab Price Book unless specifically excepted by the Vortab Customer
Service Manager. Vortab reserves the right to bill for travel times at Vortab’s discretion.
Customers are charged for shipping costs related to the transfer of equipment to and from the job site. They are also invoiced for field
service work and travel expenses by Vortab’s Accounting Department.