INSTEON DIN Rail Dimmer - 2452-222 (US), 2452-422 (EU), 2452-522 (AUS/NZ) Manual - Manual (Page 15)

Page 15 of 19 2452-222/2452-422/2452-522 - Rev: 1/21/2014 7:50 AM
Troubleshooting
Problem Possible Cause Solution
The LED on DIN Rail is
not turning on at all and
won't control my light
DIN Rail is not getting power
Make sure the circuit breaker is turned on
Check junction box wires to ensure all connections are
tight and no bare wires are exposed
Check the light fixture to ensure all connections are tight
and no bare wires are exposed
Check fuse to ensure it is not broken.
The switch I'm replacing
only has two wires DIN Rail needs a Neutral wire
in order to operate
Look in the rear of the box for a group of wires all tied
together with a wire nut. Those are the Neutral wires.
Pull a Neutral from nearby junction box
DIN Rail is not receiving
signals from a controller
DIN Rail and the controller
are not within range of each
other
Install additional INSTEON devices to strengthen
INSTEON signals
US applications: Add a Range Extender
Move controller within range of DIN Rail
The controller is plugged into
a power strip
Power line signals can't travel through some power filters.
Plugging the controller directly into a wall outlet works
best.
Other appliance(s) are
causing line noise
Install filters where device(s) are causing line noise
Install additional INSTEON devices to strengthen
INSTEON signals
The load turned on by
itself
Another controller, a timer, or
stray X10 signals triggered
DIN Rail Install a power line signal blocker in your home to keep
X10 signals from neighboring homes from interfering.
Consider not using DIN Rail in X10 mode.
DIN Rail may have an
undesired responder
membership
Use software to remove membership or perform a factory
reset
The controlled load does
not appear to turn on or
off right away
Responder scene ramp rate
might be quite slow
Set a faster ramp rate – software recommended
DIN Rail responds to on
commands but not off
commands
Load connected to DIN Rail is
producing electrical noise that
is interfering with DIN Rail
reception of power line signal Install an in-line noise filter between the load and DIN Rail
Install additional INSTEON devices to strengthen
INSTEON signals
My load only will turn off
when I tap a button on
DIN Rail, but I can
brighten and dim it
The on-level may be set to
fully-off or very dim
Set a brighter on-level. See Local On-Level
When I try to turn on my
load with another
controller, the load will
turn on, then back off
DIN Rail may be set up with
an INSTEON on-level at a
high brightness and an X10
Primary or scene address on-
Level at a low brightness Remove the X10 address
Remove the X10 address from the INSTEON controller
When I press a button on DIN Rail is trying to control a Connect power to the device