INTELLINET NETWORK NSC11-WN User Manual - Manual (Page 60)

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4 .2 Troubleshooting
Problem: Can’t connect to the camera.
Confirm the IP address setting of the computer you’re using. If it’s not in the same
subnet as the camera, they won’t be able to communicate with each other.
Make sure the IP address you used to connect to the IP camera is correct. You
can use the IPCam utility to find the camera on the network.
Make sure the camera is correctly powered (the Power LED should be on), unless
you have deactivated the LEDs in the camera settings.
If you’re trying to connect to the camera from the Internet, make sure the
Video/AV Control port and HTTP/Web port that the camera uses are not blocked
by a firewall or other software or hardware. Contact your dealer or the Intellinet
technical support for help.
Problem: The image refreshes very slowly.
Try a higher frame rate setting, if it’s not 30.
Try a lower resolution setting.
If you’re connecting through the Internet, it could be due to a slow Internet
connection, and not a problem with the camera. However, whenever the network
connection is slow, you should use a lower frame rate and resolution setting.
Adjust the antenna if you’re using a wireless connection. The antenna should be
perpendicular to the floor/ground to get the best reception, and the distance
between the camera and the computer / wireless access point should not be too
far.
Try to adjust the MTU setting if you’re using PPPoE to connect to the Internet. Ask
your ISP or network administrator for details.
Problem: The camera isn’t responding.
Check the network cable or wireless connection.