Chapter 5: troubleshooting & default settings – CognitiveTPG Advantage LX User Manual

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Chapter 5: Troubleshooting & Default Settings

Use the chart below for troubleshooting your Advantage LX printer prior to contacting

Technical Support. If you are unable to resolve the problem using the chart below,

please contact our Technical Support.

Symptom

Possible Cause

Recommended Solution

Red Ready Light

Print Head Unlatched

Securely latch printhead

Out of Media/Ribbon

Replace media/ribbon

Printer Paused

Press Feed Button to

continue printing

Red Power Light

Incorrect Power Supply

Verify use of correct power

supply

Printing Too Light

Printer Darkness Setting

Increase printer Darkness

using CognitiveTPG Printer

Administrator

Driver Darkness Setting

Increase the Darkness

value within the printer

driver

Printhead Dirty

Clean printhead

Printing Blank Labels

Incorrect Media

Use direct thermal media

Missing Ribbon

Use print ribbon when

printing to thermal

transfer media

Continuously Feeding

Labels

Printer out of Calibration

Calibrate printer using

CognitiveTPG Printer

Administrator

Feed Button Not Working

Printer is running a stored

program

With print head unlatched,

turn printer off and back

on then re-latch printhead

Print Not Positioned

Properly

Top of Form or Print Width

requires adjustment

Adjust Top of Form

and Print Width using

CognitiveTPG Printer

Administrator

Media Drifting During

Printing

Media Guide improperly

adjusted

Verify Media Guide is

positioned properly

Skipping Labels During

Printing

Label Design

Decrease height of label

Printer out of Calibration

Recalibrate printer using

CognitiveTPG Printer

Administrator

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