Troubleshooting, Diagnostic error codes chart – Controlled Products Systems Group RSW12V User Manual

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The operator is programmed with self-diagnostic capabilities. The diagnostic LED will
flash a number of times then pause signifying it has found a potential issue. Consult
Diagnostic Error Codes Chart below.

Operator is in sleep mode - Normal Operation

Stop is not connected.
• Party Mode may be activated.
• Check to make sure the jumper wire is connected between the COM and STOP input on the control board.

Stop is an NC (normally closed) input.

Battery voltage is below the recommended operating level.
• Battery may not be properly charged. Disconnect all batteries and make sure AC power or solar power is connected.

Verify AC power outlet.

• Verify that the battery fuses are intact and not blown. Replace blown fuses with same type and rating.
• Batteries are no longer capable of holding a charge due to age or excessive depleting of the battery. Replace the

batteries (see accessories). Dispose of old batteries properly.

Battery does not have the capacity to operate the gate operator.
• Battery may not be properly charged. Disconnect all batteries and make sure AC power or solar power is connected.

Verify AC power outlet.

• Verify that the battery fuses are intact and not blown. Replace blown fuses with same type and rating.
• Batteries are no longer capable of holding a charge due to age or excessive depleting of the battery. Replace the

batteries (see accessories page). Dispose of old batteries properly.

Gate 1 has encountered an obstruction or the wiring is disconnected, damaged or miswired.

• Make sure the path of the gate is clear and the gate moves freely.
• Incorrect or bad connection to Gate 1. Check the green and white wires on the motor to make sure connections are

correct and secure.

• Bad control board.

Gate 1 has encountered an obstruction.

• Make sure the path of the gate is clear and the gate moves freely.
• If there is no obstruction the force adjustment is set too low. Increase the force setting and verify that the gate

moves without reversing and will reverse if an obstruction is encountered.

Gate 2 has encountered an obstruction or the wiring to the motor is disconnected, damaged or miswired.

• Make sure the path of the gate is clear and the gate moves freely.
• Incorrect or bad connection to Gate 2. Check the green and white wires on the motor to make sure connections are

correct and secure.

• Bad control board. Press the LEARN LIMITS button and press the GATE 2 buttons to move the gate. If the gate does

not move continuously, disconnect the gate from Gate 2 and connect the to the Gate 1 connector and repeat the
attempt to move the gate. If the gate does not move continuously on either Gate 1 or 2, replace the control board.

Gate 2 has encountered an obstruction.
• Make sure the path of the gate is clear and the gate moves freely.
• If there is no obstruction the force adjustment is set too low. Increase the force setting and verify that the gate

moves without reversing and will reverse if an obstruction is encountered.

Potential RAM, Flash, or EEPROM failure.
• Turn power off and on.
• If problem is not resolved by turning the power off and on, replace the control board.

2 FLASHES

STOP NOT

CONNECTED

3 FLASHES

LOW BATTERY VOLTAGE

5 FLASHES

RPM REVERSAL GATE 1

OR IN MANUAL RELEASE

MODE. WIRING TO THE

OPERATOR IS

DISCONNECTED OR

DAMAGED

6 FLASHES

FORCE REVERSAL

GATE 1

7 FLASHES

RPM REVERSAL GATE 2

OR WIRING TO THE

OPERATOR IS

DISCONNECTED

OR DAMAGED

8 FLASHES

FORCE REVERSAL

GATE 2

9-11 FLASHES

POTENTIAL CHIP

FAILURE

4 FLASHES

LOW BATTERY CAPACITY

CONTINUOUS FLASHES

(HEARTBEAT) POWER ON

TROUBLESHOOTING »

DIAGNOSTIC ERROR CODES CHART

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