Multichannel Systems MEAS21+MEASwitchUSB Manual - Manual (Page 17)

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5 Troubleshooting
5.1 About Troubleshooting
The following hints are provided to solve special problems that have been reported by users.
Most problems occur seldom and only under specific circumstances. Please check the mentioned
possible causes carefully when you have any trouble with the product. In most cases, it is only
a minor problem that can be easily avoided or solved.
If the problem persists, please contact your local retailer. The highly qualified staff will be glad
to help you. Also please inform your local retailer, if other problems not mentioned here occur,
even if you have solved the problem on your own. This helps other users, and it helps MCS
to optimize the instrument and the documentation.
5.2 No Connection
The MEA Switch USB displays the main window after starting the program without any colors
on the electrode fields and the error message "No Connection" appears.
Possible causes:
? The USB cable is not plugged in correctly to the USB port of the computer and / or to the
MEAS2/1 .
 Select another USB port from the data acquisition computer and test the connection again.
? The MEAS2/1 is not connected to a power supply.
 Check all cables and connections.
? The MEAS2/1 is not connected to the computer.
 Check the USB cable. Make sure the MEAS2/1 and the computer are connected directly
with the provided USB cable. Make sure all cables are plugged in properly. Replace the
cable if the problem persists.