Detroit Radiant Products Company PT Series - Manual (Page 12)

12
PT Series
6.0 Repair
Heater models P-16T and P-32T are warranted by Detroit Radiant Products Co. to the original user
against defects in workmanship or materials under use for 90 days after date of purchase. The company’s
sole obligation under this warranty is limited to furnishing replacement parts, FOB Warren, Michigan for
any parts which the company’s examination discloses to its satisfaction to be defective. Defective parts
are to be returned to the company, transportation charges prepaid. The company’s liability for
consequential and incidental damages is expressly disclaimed.
7.0 Limited Warranty
© 2012 Detroit Radiant Products Company
21400 Hoover Road Warren, MI 48089 U.S.A.
Voice: (586) 756-0950
Fax: (586) 756-2626
Website: www.detroitradiant.com
This heater is covered by a limited warranty (see Section 7.0 Limited Warranty). Detroit Radiant Products
also offers repair services for the following condition:
Symptom: No orange glow on ceramic surface (and/or abnormal noise) during operating.
Possible Cause: Cracked ceramics, loose ceramics, missing gasket material or other physical abuses
resulting in the fuel mixture burning within the rayhead assembly (behind ceramic surface).
Immediate Action: Turn the off heater.
Corrective Action: Replace the rayhead assembly or return it to Detroit Radiant Products for repair.
Repair cost is $48.00 for each P-16T model and $55.00 for each P-32T model. Repair charges include
return shipping and handling costs. Units can be returned COD via UPS (additional fees for COD service
will apply).
The preferred method of payment is credit card (Visa, MasterCard or Discover). Include a valid credit
card number along with name on card and expiration date. The alternate payment method is personal
check. Please make check payable to Detroit Radiant Products Company for the repair cost amount
above.
DO NOT include the mounting accessories (tank, hose, bracket, regulator, etc.). Be sure to enclose the
heater (packaged tightly), payment information, the return address and a contact phone number. If your
heater requires work in addition to burner reconstruction, you will be contacted with a quote. Lead-time is
2-5 working days. Heater returns should be addressed to:
Repair Department
c/o Detroit Radiant Products Co.
21400 Hoover Rd.
Warren, MI 48089
Please call 800-222-1100 with questions.
6.0 Repair • 7.0 Maintenance