6 troubleshooting – PROLiNK HURRICANE 8000 ADSL MODEM User Manual

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Section 5

FAQ and Troubleshooting

6 Troubleshooting

I am not able to connect to the internet, Error: 645/691, Why?

Check your user ID and password, make sure you type ID@ISP. (e.g. prolink@singnet).

I can connect to the internet, but can not use IE or Netscape browser, why?

1. Disable the Proxy setting from you browser. (e.g. IE 5>> Tools >> Internet Option >> Connection >>

Prolink ADSL USB modem >> Setting >> Proxy Server.

2 .Configure DNS from network setting.

Singnet user : 165.21.83.88 and 165.21.100.88.

Pacific Internet user : 203.120.90.40 and 192.169.33.3

For Windows 98SE, I’ve found 2 crossed “Microsoft PPP over ATM Adapters” in Widows’s Device

Manager, Why?

This is due to Microsoft issue, DO NOT remove these crossed entries. If you do, your dial-up con

nection will fail. You need to Uninstall/Install the driver again.

For more details, http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q279116

I can’t Uninstall/Install the driver, what should I do?

It is due to previous abnormal installation/uninstallation, please Run the file: Cleanup.exe from the setup

CD, then re-install by using the installation CD once again.

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