Aastra Telecom 9116 - Manual (Page 23)

22
Troubleshooting
Troubleshooting
The display is in the alternate language.
See page 10 for instructions to change the display language.
The cursor doesn’t move when saving in the Directory.
The number or name is too long. Numbers and names can be no longer than 16
characters.
There is no information on the display and the ringer volume is low.
Make sure the power adaptor is plugged in to a working electrical outlet.
I cannot hear a caller.
Make sure the handset cord is inserted securely into the jack and make sure the
receiver volume is high enough.
The power is out and the display is blank.
The 9116 still operates as a regular telephone during a power failure. You can dial
using the dial pad and you can receive calls, but the other keys and the display do not
operate until the power is restored.
The telephone wobbles.
Check that the handset cord is placed in the channel between the stand and the
telephone. See the illustration on page 6.
I cannot program a memory key.
Some of the memory keys may be factory-programmed. These keys are locked and
cannot be erased or reprogrammed.
Callers are not identified on the display.
Let the telephone ring at least twice before answering. If that doesn’t work, you may
not have a Calling Line IdentiÞcation † service. To subscribe, contact your local
telephone company.
The Callers List is empty.
Until you subscribe to Calling Line IdentiÞcation
† service, your telephone does not
record incoming calls. Also, the Call Log option may be set to log no calls.
I cannot dial a number in the callers list.
The caller may have an unknown number.
The display is blank on my phone.
Check that the power adapter is connected to the phone, and that the phone is con-
nected to a working outlet. You can test the outlet with another device, such as a lamp.
How do I answer Call Waiting?
To answer a Call Waiting call, press B. You may have to subscribe to a Call Wait-
ing
†
service to use this feature.
† This service may have a different name in your area. Contact your telephone company for information.
9116 E UG.fm Page 22 Thursday, April 17, 2003 4:16 PM