Sonnet Technologies Fusion D400Q (With Drives) - Manual (Page 6)

This section covers some tips for using the Fusion D400Q.
Changing Drive Formats:
The drives included with Fusion D400Q are Mac OS Extended-
formatted, and configured as a single RAID Level 0 set. If you
need to change the configuration, use the operating system
software tools to reformat and reconfigure the drives. For Mac
users, use Disk Utility; for Windows users, use Disk Management.
Hot-swapping drives:
When connected via eSATA data cable to a Mac running Mac
OS X, Fusion D400Q supports drive hot-swapping*, enabling
you to exchange a drive or a set of drives without having to shut
down your computer. This does not mean you can simply pull
out a drive at any time; you must follow the procedures below or
you may lose data in the process.
• Before removing a tray, you must put away (“eject”, “unmount”,
“dismount”) the drive volume. Simply drag the drive icon
associated with the drive(s) you wish to remove to the eject
icon on the dock.
• If you remove a drive module from the Fusion D400Q with a
module that was part of a RAID set, you should power off the
enclosure before reinserting the module. Once the module is
secured, power on the enclosure again; this will ensure that the
RAID set will mount properly.
* Windows does not provide hot swap support for drives (drive
enclosures) connected to a SATA host controller card installed in a
desktop PC or server.
Connections:
If you experience issues where a drive or volume does not appear
on your computer, or you see an error message stating a drive is
missing when you have the drives configured as a RAID set, the
cause may be as simple as a loose connector, or a drive module
that is not fully seated.
• Disconnect the data cable and reconnect it, making sure end
“clicks” in place.
• Check the drive presence indicator LEDs on the front of the
enclosure. If the LEDs are not lit on one of the bays, remove
and reinsert the drive module.
• Fusion D400Q supports only one interface at a time. Do not
connect more than one cable at a time between the enclosure
and computer; no damage will occur, but only one interface
will function.
Tips and Additional Information
Connections (continued):
•
Whenever the Fusion D400Q is connected to your computer
via FireWire or USB, the supplied 6" eSATA cable must be
connected from the SATA out port to the eSATA in port
on the back of the enclosure. If you do not have the cable
connected between the two eSATA ports, no data will pass
between the FireWire or USB connections and hard drives.
Using the D400Q When Connected via FireWire or USB:
• When you connect the Fusion D400Q to your computer with
a FireWire 400, FireWire 800, or USB cable, you must have a
drive installed in bay 1 (top slot), otherwise drives in bays 2–4
will not be seen by the computer. This issue does not affect the
D400Q when it is connected via eSATA.
Contacting Sonnet Customer Service
USA Customers
The Sonnet Web site located at www.sonnettech.com has the
most current support information and technical updates. Before
you call Sonnet Customer Service, please check our Web site for
the latest updates and online support files, and check this User’s
Guide for helpful information. When you call Sonnet Customer
Service, have the following information available so our customer
service staff can better assist you:
• Product name
• Date and place of purchase
• Hard drive model(s)
• Computer model
• Operating system
• Software/firmware versions
If further assistance is needed, please contact us at:
Sonnet Customer Service:
Online Service Form: http://serviceform.sonnettech.com
Tel: 1-949-472-2772
(Monday–Friday, 7 a.m.–4 p.m. Pacific Time)
Fax: 1-949-457-6349
E-mail: [email protected]
For Customers Outside the USA
For support on this product outside the USA, contact your reseller
or local distributor.
Visit Our Web Site
For the most current product information and online support
files, visit the Sonnet Web site at www.sonnettech.com/support/.
Remember to register your product online at http://registration.
sonnettech.com to be informed of future upgrades and product
releases.
©2010 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Simply Fast, the Simply Fast logotype, Creativity Stored Here, and Fusion are trademarks of Sonnet Technologies, Inc. FireWire, Macintosh,
Mac, the Mac logo, and Mac OS are trademarks of Apple Inc., registered in the United States and other countries. Other product names are trademarks of their respective owners. Product specifications subject to change
without notice. Printed in the USA. UG-FUS-D4Q-WD-E-J-041210