Vestil EPT-30 - Manual (Page 144)

Serial No. __________________
Model: ____________________
LIMITED WARRANTY
Vestil Manufacturing Corporation (Vestil) warrants each EPT model electric pallet truck, and Stacker models
SE/HP, S-CB, S-62, to be free of defects in material and workmanship during the warranty period. Our
warranty obligation is to provide a replacement for a defective original part (a part used to make the product as
shipped to the warrantee) after we receive a proper request for warranty service. “Proper request” means that
we must receive: 1) a photocopy of your Customer Invoice that displays the shipping date; AND 2) a written
request for warranty service that includes your name and phone number. Send requests by any of the following
methods:
Mail Fax Email
Vestil Manufacturing Corporation (260) 665-1339 [email protected]
2999 North Wayne Street, PO Box 507 Phone
Angola, IN 46703 (260) 665-7586
In the written request, list the parts you believe are defective and include the address where replacements
should be delivered. After Vestil receives your request, an authorized representative will contact you to
determine whether your claim is covered by the warranty (also see “If a defective part is covered…” below).
Before providing warranty service, Vestil may require you to send the entire product or the defective part or
parts to its facility in Angola, Indiana.
Who may request service?
Only the warrantee may request service. You are a warrantee if you purchased the product from Vestil or from
an authorized distributor AND Vestil has been fully paid.
What is covered under the warranty?
The warranty covers the following original drive and lift components: drive motors and lift motors, hydraulic
pumps, electronic controllers, switches and cylinders. It also covers original parts that wear under normal
usage conditions (“wearing parts”): bearings, hoses, wheels, seals, brushes, batteries, and the battery charger.
The warranty period for drive and lift components is 1 year. For wearing parts, the warranty period is 90 days.
Both warranty periods begin on the date when Vestil ships the product to the warrantee. If you purchased the
product from an authorized distributor, the periods begin when the distributor ships the product, which extends
the warranty by up to an additional 30 days.
If a defective part is covered by the warranty, what will Vestil do to correct the problem?
Vestil will provide an appropriate replacement for any covered part. An authorized representative of Vestil will
contact you to discuss your claim.
What is not covered by the warranty?
1. Labor costs or Freight;
2. Any of the following automatically void the warranty:
• Product
misuse;
• Negligent operation or repair;
• Corrosion or use in corrosive conditions;
• Inadequate or improper maintenance;
• Failure to exercise good judgment;
• Damage sustained during shipping;
• Accidents involving the product;
• Unauthorized modifications: Do NOT modify the product IN ANY WAY without first receiving
written authorization from Vestil. Modifications may render the pallet truck or stacker unsafe
to use or might cause excessive and/or abnormal wear.
Do any other warranties apply to the product?
Vestil Manufacturing Corp. makes no other express warranties. Any warranty implied-by-law is limited in
duration to the warranty period.