MAHLE RTI TechAlert - Manual (Page 14)

13
RTI ONE-YEAR TechALERT
®
LIMITED WARRANTY
(Applies only to equipment owned and operated in North America)
During the One-Year Warranty period, RTI Technologies, Inc. (RTI) is solely responsible for
costs associated with parts and labor for repairs needed due to defects in material and/or
workmanship. RTI is not responsible for the costs associated with repairs needed due to
improper use, damage due to physical or chemical abuse or a lack of normal maintenance.
RTI’s goal is to provide a timely turn-around of any TechALERT
®
requiring warranty repair.
The Customer is responsible to ASSIST AND PARTICIPATE with RTI Technical Support in
the over-the-phone diagnosis process of:
a) Determining that a legitimate failure has occurred and that the complaint is not just the
result of inadequate training and/or improper use that could be easily remedied by over-
the-phone instructions.
b) Determining the nature of the failure and that it is reasonable for RTI Technical Support
to judge over the phone that the failure is warrantable.
During the One Year Warranty period for failures that are deemed by RTI to be
warrantable, RTI is solely responsible for providing Service and/or Replacement Product
when appropriate within a reasonable period of time after a warrantable failure is reported.
RTI shall make the repairs at RTI’s factory location and shall be responsible for the cost of
transportation to and from the factory. It is the customer’s responsibility to package the
TechALERT
®
in its original packaging or in packaging sufficient to ensure safe transit for
shipment to the factory.
It is the Customer’s responsibility to maintain TechALERT
®
according to instructions in
RTI’s Operation Manual as well as to operate the equipment in a commercially reasonable
manner as generally described in the RTI Operation Manual.
RTI provides free Technical Support over toll-free telephone lines in the USA to assist the
customer in this regard for the life of TechALERT
®
.
The Customer should review the legal Warranty Disclaimer below for more details of
coverage and limitations.
Warranty Disclaimer of RTI Technologies, Inc.
1. RTI’S WARRANTY
This is to certify that RTI Technologies, Inc. (RTI) warrants to the first retail purchaser only,
the described new product manufactured by it to be free from defects in materials and
workmanship, when properly maintained, under normal use and service for a period of
ONE YEAR. All spare parts supplied by RTI will have a 90 day warranty. This warranty
includes the reasonable cost of parts and materials as well as non-overtime labor. RTI shall
be the sole judge of whether failure is warrantable.
2. PURCHASER’S REMEDY
Purchaser's sole and exclusive remedy under this warranty shall be limited to the repair or
replacement, at RTI’s option, of any defective part of the product. Purchaser shall call RTI
Technical Support who will assist Purchaser in diagnosing the problem and, if deemed
necessary, make arrangements to have the TechALERT
®
returned to RTI for repair.
3. PURCHASER’S DUTIES
(a) Register TechALERT
®
with RTI by returning completed Warranty Registration within 90
days of delivery.
(b) Transportation Expense: Transportation expenses to and from the RTI's facility for
warranty repair are to be borne by RTI.
(c) Notice of breach: Purchaser shall give written notice to RTI of any alleged refusal or
failure of RTI to repair or replace as promised by this warranty no later than fifteen (15)
days after the Purchaser learns of such alleged failure or refusal.
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