Stewart Audio AV50-1 - Manual (Page 10)

6 Warranty Information
6.1 Warranty Summary
All Stewart Audio amplifiers and accessories, unless excluded in this
summary, are covered by a 3-year limited warranty on parts and labor
from the data of purchase. In order to be eligible for warranty repairs,
the amplifiers and accessories must have been purchased through an
authorized Stewart Audio dealer and submitted by the original pur-
chaser. This warranty is only valid in the country in which the amplifier
was purchased.
6.1.1 Eligibility Requirements.
Stewart Audio warrants against all malfunctions which come as a result
of component or manufacturer defect. The amplifier is also covered
from all failures which arise during the warranty period (3 years from
date of purchase) that are not a result of misuse. The following actions
will void your warranty:
 The power cord or AC plug has been damaged through misuse.
 The amplifier has been exposed to moisture or extreme tempera-
tures.
 The amplifier has been dropped, items have been dropped on the
amplifier, or the enclosure has been damaged.
 The amplifier has been opened by the operator.
 The amplifier was improperly packaged when sending to the fac-
tory for repair, resulting in damage.
 Any of the precautions or instructions found in this manual were
not followed.
Damages resulting to the amplifier which are not covered under this
warranty can be factory-repaired at cost to the customer. Use the con-
tact information below to initiate the repair process.
6.2 Return Procedure
This section includes the return procedures which must be followed in
order to prevent processing delay or cost to the customer. Please read
the entire section before contacting Stewart Audio for returns.
6.2.1 Return Authorization Number
All returns to the factory for service must be accompanied by a Return
Authorization (RA) number. One can be obtained by contacting Stewart
Audio at (209) 588-8111 or via e-mail at [email protected].
NOTE: Any defective products received without an RA number
will be returned to sender at their expense.
If Stewart Audio is unable to contact the sender in 14 days, the mer-
chandise will be considered scrap and may be disposed of.
6.2.2 Shipment Instructions
If Stewart Audio requests that you ship the defective product back to
their service center, please refer to the guide below. To ensure prompt
warranty service, be sure to follow all instructions.
1. Return Authorization (RA) is required for product being sent to the
factory for service.
2. See packing instructions in section 6.2.3.
3. Ship the defective product using a method which provides for or-
der tracking or order confirmation. The service center is located at
the following address:
Stewart Audio
14397 Cuesta Court Suite D1
Sonora, CA 95370
4. Use a bold black marker and write the RA number on three sides
of the box.
5. Record the RMA number for future reference. The RA number can
be used to check the repair status.
6.2.3 Packaging Instructions
Should Stewart Audio request that you ship your product to their ser-
vice center, these instructions must be followed in order to ensure safe
delivery. If they are not followed, Stewart Audio assumes no responsi-
bility for damaged goods and/or accessories that are sent with your
unit.
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