Condec Source 3000 - Manual (Page 21)

17 Source 3000 Operation and Maintenance Manual
Source 3000 Warranty and Return Policy
If possible, please save original packing material which is specifically designed for the unit. Should it be
necessary to ship the unit back to the factory, a suitable shipping container must be used along with sufficient
packing material. Do not put a shipping label on the unit as a "suitable shipping container." Some units have been
severely damaged this way. This is a delicate, precision instrument. Any damage incurred because of poor
packaging procedures will ultimately result in added service charges and longer turn-around times.
Vent all pressure lines and the nitrogen cylinder to the atmosphere before shipping.
When factory service is required, send in only the unit for repair. Retain fittings, manuals, etc. at your facility.
However, if there is a problem with a particular part, send in that part with the unit.
If a unit is found to be defective, it may be returned to our repair facility at the following address:
CONDEC
3 SIMM LANE
DOOR D, UNIT 2A
NEWTOWN, CT 06470
ATTN: PRESSURE PRODUCTS/REPAIR LAB
Each unit's I.D. plate is stamped with a date code (week/year) prior to shipment. Our warranty is twelve (12)
months from that date code and includes repair and/or replacement of the unit at our, Newtown facilities at no
charge. Units subjected to abuse or damaged by external influences, are not covered under warranty.
If the unit is found to be out of warranty, an evaluation charge of not less than fifty (U.S.) dollars ($50.00) will be
charged. Please note on any attached paperwork if a repair estimate is required or if there are any other specific
instructions.
Please be explicit as to the nature of the problem and/or its symptoms. Your documentation will save needless
time and expense. Also, please include a return shipping address (with a street address) and a contact name with
fax and telephone numbers. Contact numbers are necessary to provide a job estimate and in case further
questions arise at the factory.
Warning