Avigilon Access Control Manager - Legacy RedCloud Upgrade Path Instructions - Manual

Avigilon Access Control Manager and Legacy
RedCloud Upgrade Path Instructions
All customers must be running RedCloud Version 4.0.0 or higher in order to install Avigilon ACM Version 5.2.0.
Customers on older versions (pre 4.0.0) must first upgrade to V4.2. All previous RedCloud software updates may be downloaded
from ftp://ftp.avigilon.com/ACM/Legacy.
Legacy RedCloud 4.2 and 4.2 patch 4 may be downloaded from http://avigilon.com/support-anddownloads/for-software/software-
updates-and-downloads.
ACM 5.2.0 software update may be downloaded from http://avigilon.com/support-and-downloads/forsoftware/software-updates-and-
downloads.
Before installing a series of software updates, perform a complete backup of your system (including configuration and transactions).
Please read all instructions in this section prior to beginning the upgrade process.
V2.0
Customers with RedCloud V2.0 must first upgrade to the 2.5.1 release before following further instructions. The V2.5.1 software
update comes in two steps:
Run the first step 2.5.1 software update then the second step 2.5.1 software update. The first step 2.5.1 software update file can be
downloaded from ftp://ftp.avigilon.com/ACM/Legacy/2.5 and is named step1preupgrade251.tar.gz. The second step 2.5.1 software
update file can also be downloaded from ftp://ftp.avigilon.com/ACM/Legacy/2.5 and is named step2upgrade251. Then follow the
V2.5.1 through V3.5.1 instructions below.
V2.5.1 through V3.5.1
Customers running RedCloud Version 2.5.1 through 3.5.1 must first upgrade to the 3.6 release before following further instructions.
The V3.6 software update file is named Upgrade36 and can be downloaded from ftp://ftp.avigilon.com/ACM/Legacy/3.6. Upgrade to
version 3.6 and then follow the V3.6.0 through V3.6.4 instructions.
V3.6.0 through V3.6.4
Customers running RedCloud Version 3.6.0 through 3.6.4 must first upgrade to version 4.2 beforefollowing further instructions.
Customers running RedCloud version 3.6.0 through 3.6.4 must follow a two step process to get to version 4.2. They must first run
a software update to upgrade the appliance operating system using the update file named 352-OSupgrade-RC10 which can be
downloaded from the ftp://ftp.avigilon.com/ACM/Legacy/4.2. Once that update is completed and the appliance has rebooted they
may then upgrade to RedCloud V4.2 using the 4.2 software update file named Update420-SVN10432 that can be downloaded from
ftp://ftp.avigilon.com/ACM/Legacy/4.2.
Note that RedCloud version 4.2 is not supported on older models of the Classic appliance. The operating system upgrade software
will gracefully exit without making any updates if run on these models.
After upgrading to version 4.2, follow the V4.0.0 through V4.2.0 instructions.
V4.0.0 through V4.2.0; V5.0.0, V5.0.2
Customers running Enterprise RedCloud version 4.0.0 or later can upgrade directly to ACM 5.2.0 using the 5.2.0 software update file
named 5.2.0-upgrade that can be downloaded from ftp://ftp.avigilon.com/ACM/5.2.0
Note that Avigilon ACM version 5.2.0 is not supported on any Classic or Express appliance models.