Customer service & warranty, Preparing for installation continued, Guide to operation – ProMariner TruePower 200-400 User Manual

Page 5

Advertising
background image

C u s t o m e r S e r v i c e & W a r r a n t y

16

Customer Service & Warranty

We are committed to customer satisfaction and value your business. If at any time during
the warranty period you experience a problem with your new TruePower Inverter simply
call us at 1-800-824-0524 during standard business hours (8:30 AM – 5 PM Eastern
Time) for technical support.

TRUEPOWER

TWO YEAR LIMITED FACTORY WARRANTY

Each product is guaranteed against defects in material and workmanship to the original consumer in
normal use for two full years from the date of purchase. On Board Solutions and Professional Mariner,
LLC at its discretion will repair or replace free of charge any defects in material or workmanship. The
following conditions apply:

• Warranty is calculated from date of manufacture if not registered within two weeks of sale.

• Warranty void if damage occurs due to negligent repairs.

• Customer is responsible for returning the product to On Board Solutions and Professional
Mariner, LLC. inbound shipping costs must be prepaid.

• This warranty does not cover blemishes due to normal wear and tear or damages caused
by accidents, abuse alterations or misuse.

Purchase or other acceptance of the product shall be on the condition and agreement that On Board Solutions
and Professional Mariner SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND. (Some states do not allow the exclusion or limitation of consequential damages, so the above limitations
may not apply to you.) This warranty is made in lieu of all other obligations or liabilities on the part of Onboard
Solutions and Professional Mariner. Additionally, On Board Solutions and Professional Mariner neither assumes
nor authorizes any person for any obligation or liability in connection with the sale of this product.

To make a claim under warranty, call Factory Service at 1-800-824-0524. Follow the company’s return policy,
which will be provided by the company. On Board Solutions and Professional Mariner will make its best effort
to repair or replace the product, if found to be defective within the terms of the warranty, within 30 days after
return of the product to the company. On Board Solutions and Professional Mariner will ship the repaired or
replaced product back to the purchaser.

The GFCI is covered by a 90 day warranty limitation, as the life of a GFCI in a harsh, humid, outdoor marine
environment cannot be guaranteed. The GFCI is a standard off the shelf serviceable / replaceable
component in the TruePower Inverter Series. Please contact Customer Service for additional assistance.

This warranty provides to you specific legal rights and you may also have other rights, which vary from state
to state. This warranty is in lieu of all other, expressed or implied.

OBS & Professional Mariner, LLC.

Factory Service Center

200 International Drive, Suite 195

Portsmouth, NH 03801

Service Phone: 1-800-824-0524

Phone: (603) 433-4440

Fax: (603) 433-4442

Visit us on the web at: www.promariner.com

www.onboardsolutions.biz

3

I n s t a l l a t i o n P r e p a r a t i o n / O v e r v i e w

Preparing for Installation Continued

WARNING: Risk of Fire or Explosion
This equipment contains components that could produce arcs or sparks. To reduce the
risk of fire or explosion, do not install this equipment in compartments containing
batteries, flammable materials or fumes, or in a location containing gasoline-powered
machinery, or joints, fittings, or other connections between components of the fuel
system.

WARNING: Keep Children away from the inverter and its components!
The same potentially hazardous or lethal AC power that is found in a normal household
110AC power outlet can be found in the TruePower inverter.

WARNING: Low Voltage- Electrical burn and spark hazard.
Disconnect battery power before servicing.

WARNING: Restrictions on Use
The TruePower inverter shall not be used in connection with life support systems or
other medical equipment or devices.

Installation Recommendations & Requirements include the following:

American Boat and Yacht Council (ABYC)
The Canadian Electrical Code (CEC)
Canadian Standards Association (CSA)
The U.S. National Electrical Code (NEC)
RV Industry Association (RVIA)

Guide to Operation

General Advisory

Install your TruePower Inverter to the guidelines recommended in this manual. The
TruePower Inverter is designed to meet UL 458, CE and ABYC standards.

General Operation

The TruePower Inverters series are modified sine wave inverters which convert
12 volt direct-current (DC) power from your batteries to 120 volts alternating current
(AC) power. The inverter allows you to have AC power when and where you need
it. The TruePower Inverter comes equipped with numerous protection features to
provide you safe and worry-free operation. Please see the following sections of
the manual for Inverter Features, Installation instructions, Testing instructions,
Operation and Troubleshooting.

Advertising