Brother HL-2170W - Manual (Page 94)

Troubleshooting
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6
Note
• Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps
prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
• Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have
not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in
your Brother machine.
a Open the front cover.
b Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with
the drum unit and toner cartridge assembly.
CAUTION
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or
cloth in case you accidentally spill or scatter toner.
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the
illustration.