Troubleshooting – Audiovox Movies2Go 128-8652 User Manual

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TROUBLESHOOTING

PROBLEM

IR remote inoperative

— Verify that the batteries in the remote are fresh.
— Verify that the remote sensor eye is not obstructed.

Disc won't play

No sound or
distorted sound

Play starts, but then
stops immediately

Can’t advance
through a movie

— Insert a disc with the label side facing up.
— Check the type of disc you put into disc tray. This DVD

only plays DVDs, audio CDs and MP3s.

— Both the unit and the disc are coded by region. If the

regional codes don’t match, the disc can’t be played.
This DVD player is set to Region Number 1.

— Make sure your DVD is connected properly. Make sure

all cables are securely inserted into the appropriate
jacks.

— If you are using the 2-channel IR headphones, make

sure you turn on the IR headphone power, make sure
the correct channel (A-B) is selected.

— Make sure the Modulator is ON and the proper

Frequency has been selected.

— The disc is dirty. Clean it.
— Condensation has formed. Allow player to dry out.

— You can’t advance through the opening credits and

warning information that appears at the beginning of
movies because the disc is programmed to prohibit that
action.

SOLUTION

— The feature or action cannot be completed at this time

because:

1. The disc’s software restricts it.
2. The disc’s software doesn’t support the feature (e.g.,

angles)

3. The feature is not available at the moment.

No forward or
reverse scan

— Some discs have sections that prohibit rapid scanning

or title and chapter skip.

— If you try to skip through the warning information and

credits at the beginning of a movie, you won’t be able to.
This part of the movie is often programmed to prohibit
skipping through it.

Not allowed at
the moment

Picture is distorted

— The disc might be damaged. Try another disc.
— It is normal for some distortion to appear during

forward or reverse scan.

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