LG D500 - Manual (Page 10)

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If you haven’t created a Google account on the phone or you forgot your PIN or
Password, you need to perform a hard reset.
5. Using Hard Reset (Factory Reset)
If your phone needs to be restored to its original condition, use a Hard Reset to
initialize your phone.
Warning! If you perform a Hard Reset, all user applications and user data will be
deleted. Please remember to back up any important data before performing a
Hard Reset.
1 Turn the phone off.
2 Press and hold the Power/Lock Key + Volume Down Key .
3 Release the keys when the FACTORY HARD RESET screen appears.
4 Press the Power/Lock Key to continue or press any other key to cancel.
5 Press the Power/Lock Key again to confi rm. Your phone will be restored
to its factory settings. To cancel, press any other key.
6. Using Safe Mode
To recover your phone when malfunctioning.
1 Turn off your phone and reboot. When you see the T-Mobile animation
press and hold the Volume Down Key until the phone reboots. Your main
screen will then be displayed with the words “Safe mode” in the lower left
corner.
2 From the Home screen, tap the Menu Key and tap System settings >
Apps.
3 Tap one of the available tabs at the top of the screen and select the application
you wish to uninstall.
4 Tap Uninstall and OK to confi rm.