7 support and other resources, Information to collect before contacting hp, How to contact hp – HP Matrix Operating Environment Software User Manual
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7 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP Worldwide website:
•
Use the Contact hp link on the HP Support Center website:
•
In the United States, call 1-800-334–5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Registering for software technical support and update service
HP Insight Management components and software products include one year of 24 x 7 HP Software
Technical Support and Update Service. This service provides access to HP technical resources for
assistance in resolving software implementation or operations problems.
The service also provides access to software updates and reference manuals, either in electronic
form or on physical media, as they are made available from HP. Customers who purchase an
electronic license are eligible for electronic updates only.
With this service, Insight Management customers benefit from expedited problem resolution as
well as proactive notification and delivery of software updates. For more information about this
service, see the following website:
.
There are two methods for registering:
•
If you received a license entitlement certificate, automated registration for this service takes
place upon online redemption of the license certificate/key.
•
If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, you must follow the instructions in order to be eligible
for telephone support and product updates.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are
made available to you. The Software Updates and Licensing portal gives you access to software,
documentation, and license updates for products on your HP software support agreement.
You can access this portal from the HP Support Center:
After creating your profile and linking your support agreements to your profile, see the Software
Updates and Licensing portal at
to obtain
software, documentation, and license updates.
Information to collect before contacting HP
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