HP Compaq Server Console Switches - Manual (Page 45)

Troubleshooting 45
Troubleshooting
Connection length requirements
The HP KVM Server Console Switch G2 offers optimum video performance when the distance between
the server and console switch is 15 m (50 ft) or less (1280 x 1024 at 75 Hz). The system is capable of
operation at distances up to 30 m (100 ft) at reduced video resolutions (800 x 640 at 60 Hz, worst
case).
Distance 1280 x 1024 1024 x 768 800 x 640
15.24 m (50 ft) X X X
22.86 m (75 ft) — — X
30.48 m (100 ft) — — X
Troubleshooting table
Problem Solution
The local user cannot view the OSD copyright
notice.
The OSD copyright notice is distorted.
• Be sure that the power source is valid.
• Be sure that the cables are connected properly.
• Be sure that the monitor is valid.
The local user cannot view the OSD flag. Preview the preferences in the OSD to determine if the
local port display has been disabled or set to time out. If
the preferences are set to not display the OSD flag or to
have the flag time out, then the OSD flag does not appear.
The local user cannot activate or view the OSD,
and the OSD flag disappears.
Be sure that the local port keyboard is connected properly
and that the keyboard is valid.
The OSD is distorted or not readable on the
local port video display.
Be sure that the monitor supports the refresh rate to which
target server is set.
The activity indicator light (" Console switch
components " on page 11 ) does not display
when the console switch is powered on.
• Be sure that the console switch is powered on and that
the power source is valid.
• Be sure that the cables are connected properly
The system does not recognize the HP IP Console
Switch.
All HP IP Console Switches must be upgraded with
firmware version 3.0.0 or later.
The console switch system is inaccessible
because the password is lost. Call the HP Customer Support Center (" HP contact
information " on page 47 ).
Video displays are all green or red. • Check the UTP CAT5 cable for breaks or bad crimps.
• Check the VGA connection for bent pins.
The screen saver does not turn on. Be sure to click OK to confirm the screen saver selection.
Click X or press the Esc key to cancel the command.