HP Intelligent Management Center Licenses - Manual (Page 39)

4 FAQ
4.1 What web browser can I use to run the SOM system?
Use IE 8.0 or Firefox 3.6 or later version for optimum performance. The display of some
web pages may vary with the browsers.
4.2 What will happen when I refresh a page?
Refreshing a page re-loads data for the page and removes all the existing data on the page.
If your account is not configured with Lock Display, you will enter the home page after
refreshing the page. If your account is configured with Lock Display, you will return to the
login page after refreshing the page.
4.3 When the right and left arrows occur in the task bar to display
multiple tasks, why cannot the window display the task bar
fully?
Do not set the text size to largest.
In the IE, click View
→Text Size, and change the size to larger or medium. Close and re-open
the browser.
4.4 What shall I do when some nodes in the navigation tree are
missing or multiple nodes are expanded at the same time?
Perform the following operations:
•
Fold and then expand the available nodes.
•
Clear the browser cookies.
•
Refresh the browser window.
4.5 On the CI type synchronization result page, why does the screen
go blank for several seconds when I click the column header
to sort the result entries?
The blank screen occurs because the java script runs slowly in the IE. Use the Firefox 3.6
or later.
4.6 Why does a field display nothing in the process history area?
If you are using the IE, and a field in a process contains excessive same characters, the
problem occurs. Use Firefox 3.6 or later.
4.7 Why the SOM in the gray theme cannot clearly display links
to details?
Change the theme to blue. HP recommends you to use the blue theme.
4.8 When I expand the repeated operation steps in a process
history area, the words and lines overlap. How can I avoid the
problem?
Each time expand one step in the operation history.
4.9 Why cannot the SOM show the customized grid control every
time I log in to the system?
The SOM cannot save your customized grid control settings. Each time you close the system,
the default restores.
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