HP SAN User Manual

Page 56

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Table 6 Error codes and troubleshooting (continued)

Troubleshooting

Possible Cause

Description

Error Code

Provide a valid SMTP server
address.

This error occurs when the SMTP server
address provided is invalid.

Input Error

303:001

Reinstall the software.

This error occurs when the required dll files
are missing.

Fatal Error - MFC initialization
failed

303:002

Retry after some time.

This error occurs when the system on which
SAN Visibility is running is out of memory.

Not enough memory

303:003

Check the number of
connections existing on the host
system.

This error occurs when no more socket
connections are allowed on the host system.

Unable to create socket for the
SMTP server

303:004

Verify if the SMTP server is
accessible from the network.

This error occurs when the SMTP server is not
responding or when there is no network
connection.

Unable to connect to the SMTP
server

303:005

Retry after some time or send the
raw report to:
[email protected]

This error occurs when the server is busy, and
does not respond.

SMTP server not ready for data

303:006

Retry after some time or send the
raw report to:
[email protected]

This error occurs when the server is busy, and
does not respond.

SMTP server did not terminate
the session

303:007

Retry after some time or send the
raw report to:
[email protected]

This error occurs when the server is busy or
the number of connections have exceeded the
connection limit.

Not connected to the SMTP
server

303:008

Provide a valid SMTP server
address.

This error occurs when the SMTP server
address provided is not valid.

No recipients for the SMTP
server

303:009

Provide a valid email address.

This error occurs when an invalid email
address is provided in the Customer Details
window.

Incorrect or wrong email
address

303:010

Write a mail to:
[email protected]” with
the following subject line: “HP

This error occurs when an inappropriate
operation is performed by the SAN Visibility
software.

Unknown error occurred

303:011

SAN Visibility Query” with a
detailed description of the
occurrence of the error.

Enter the correct login name.

This error occurs if the login name provided
during host discovery is incorrect.

Error in discovering host

401

Reinstall the software.

This error occurs if the validation.xml file
is missing from the resources directory of the
installed folder.

Error in discovering host -
Interface not defined

402

Verify the credentials provided.

This error occurs if the host does not exist or
if the credentials provided are incorrect.

Host is not responding

403

Provide the user with super user
privileges.

This error occurs if the user does not have the
required privileges.

Host is not responding

404

Verify if the operating system is
supported. For more information,

This error occurs if the server operating system
is not supported.

The OS is unsupported

405

see

“Supported operating

systems” (page 22)

.

56

Error codes

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