HP bd340i Blu-ray Disc Writer - Manual (Page 16)

16
ENGLISH
T
ROUBLESHOOTING
If you have trouble during installation or use of your BD drive, please refer to the following
information.
Read Problems
Symptom Possible Cause Solution
No power Ensure that the power cord is connected
securely (at all connections).
Does not operate
SATA cable not properly
connected Ensure that the SATA cable and
connectors are not damaged (check the
pins carefully), and that both sides are
connected.
Power cable not properly
connected Ensure that the power cord is connected
securely (at all connections).
BD drive can not be
recognized
SATA cable not properly
connected Ensure that the SATA cable and
connectors are not damaged (check the
pins carefully), and that both sides are
connected.
Unbalanced disc loaded Replace the disc with another. Excessive noise when
reading a disc
Sticker or label attached to
the surface Detach the sticker/label carefully,
ensuring that you don’t scratch the disc.
Drive locked by software Wait until the software activity is
finished; or
Stop the software activity and then press
eject.
Cannot open the tray
(Eject)
Disc set incorrectly in tray Turn off power to the drive, then insert a
small stick or paper clip into the
emergency eject hole to eject the tray.
"Load Contents" or "Import
Session" was not selected
during write process Make sure you properly select “import
previous sessions” when writing new
data to the disc.
Defective or damaged disc Always use high-quality media.
Always handle discs with care and keep
them clean. Deep scratches, fingerprints,
or other contaminants on a disc’s surface
can make it unreadable.
Cannot read a previous
session of a CD-RW
disc that has been
written to at least twice
Disc inserted upside down Remove the disc from the tray and
reinsert it label side up.