HP bd340i Blu-ray Disc Writer - Manual (Page 17)

17
ENGLISH
Write Problems
Symptom Possible Cause Solution
Authoring software used
does not support your BD
drive Use the authoring software provided with the
BD drive.
If using other software, contact the software
supplier (or check the appropriate website)
to ensure that it supports your BD drive.
Disc inserted upside down Reinsert the disc label side up.
Insufficient hard disk
capacity Ensure that 1.2 to 2 times the capacity of the
write data is available on hard disk.
(Required capacity may vary according to
write method.)
No power Ensure that the power cord is connected
securely (at all connections).
Cannot write to disc
SATA cable not properly
connected Ensure that the SATA cable and connectors
are not damaged (check the pins carefully),
and both sides are connected.
Defective or damaged disc Always use high-quality media.
Always handle discs with care and keep
them clean. Deep scratches, fingerprints, or
other contaminants on a disc’s surface can
make it unreadable.
Writing errors occur
Insufficient hard disk
capacity Ensure that 1.2 to 2 times the capacity of the
write data is available on hard disk.
(Required capacity may vary according to
write method.)
SATA cable not properly
connected Ensure that the SATA cable and connectors
are not damaged (check the pins carefully),
and both sides are connected.
Drive not
recognized
Authoring software used
does not support your BD
drive Use the authoring software provided with
your BD drive.
If using other software, contact the software
supplier (or check the appropriate website)
to ensure that it supports your BD drive.
BD/DVD/CD media not
compatible with high speed Use media rated for the highest speed your
drive can write to.
Defective or damaged disc Always use high-quality media.
Always handle discs with care and keep
them clean. Deep scratches, fingerprints, or
other contaminants on a disc’s surface can
make it unreadable.
Cannot write at
highest speed
Authoring software used
does not support your BD
drive Use the authoring software provided with
your BD drive.
If using other software, contact the software
supplier (or check the appropriate website)
to ensure that it supports your BD drive.