Enww paper-handling problems 151 – HP Color LaserJet 3800 Printer series User Manual
Page 165
Media does not feed from trays 2 and 3
Cause
Solution
Tray 3 (500-sheet paper feeder) does not appear as a tray
option.
Tray 3 appears as an option only if it is installed. Verify that
tray 3 is correctly installed and that the printer driver has been
configured to recognize tray 3. See
Tray 3 is incorrectly installed.
Print a configuration page to confirm that tray 3 is installed. If
not, verify that the optional 500-sheet feeder assembly is
correctly attached to the printer.
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine
the size for which the tray is configured.
The guides in the tray are not against the media stack.
Verify that the guides are touching the stack.
The USE REQUESTED TRAY setting on the printer control
panel is set to EXCLUSIVELY, and the requested tray is
empty. The printer will not use another tray.
Change the setting from EXCLUSIVELY, or load the requested
tray.
Transparencies or glossy paper will not feed
Cause
Solution
Transparencies that do not meet HP specifications might have
been loaded.
Use transparencies designed for HP Color LaserJet printers.
The correct media type is not specified in the software or printer
driver.
Verify that the correct type is selected in the software or printer
driver.
The tray is overfilled.
Remove excess media from the tray. Make sure the stack is
below the maximum stack height mark in tray 2 or 3. Do not
exceed the maximum stack height for tray 1.
Media in another tray is the same size as the transparencies,
and the printer is defaulting to the other tray.
Make sure that the tray that contains the transparencies or
glossy paper is selected in the software program or printer
driver. Use the printer control panel to configure the tray to the
type that is loaded. See
The tray that contains the transparencies or glossy paper is not
configured correctly for type.
Make sure that the tray that contains the transparencies or
glossy paper is selected in the software program or printer
driver. Use the printer control panel to configure the tray to the
type that is loaded. See
Envelopes jam or will not feed into the printer
Cause
Solution
Envelopes are loaded in an unsupported tray. Only tray 1 can
feed envelopes.
Load envelopes into tray 1.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in a controlled
environment. See
for more information.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
The envelope orientation is incorrect.
Verify that the envelope is loaded correctly. See
.
ENWW
Paper-handling problems
151