HP Systems Insight Manager - Manual (Page 76)

13.2 Browser Problems
13.13.2.1 When I sign into HP SMH and close the browser, the HP SMH session is not ended. If I reopen
Internet Explorer, after closing it I can sign into HP SMH without credentials. How can I fix this
problem?
There are two possible solutions in order to be sure the HP SMH shortcut asks for credentials.
Solution 1
1. Select Tools Internet Options
2. Choose the Advanced tab.
3. Under Settings Browsing, deselect Reuse windows for launching shortcuts (when tabbed
browsing is off).
4. Click OK.
Solution 2
1. Select Tools Internet Options
2. Under the General tab, look for Tabs: Change how webpages are displayed in tabs.
Click Settings.
3. Under Open links from other programs in:, select the third option The current tab or
window.
4. In the Tabbed Browsing Settings pop-up window, click OK.
5. Click OK to close Internet Options.
13.13.2.2 When I use Internet Explorer 6.0 in Windows, why do I see warnings in the Security Alert
dialog box when I sign in to the HP System Management Homepage (HP SMH)?
There are two possible warnings:
•
Warning 1: The name on the security certificate is invalid or does
not match the name of the site.
This warning occurs when you browse to HP SMH using an IP address. This warning also
occurs if you browse locally using localhost for the machine name.
•
Warning 2: The security certificate was issued by a company you
have not chosen to trust. View the certificate to determine
whether you want to trust the CA.
The certificate is issued by HP SMH. You can add the certificate to your Trusted Certificate
List and the warning goes away.
13.13.2.3 Opening a second Mozilla browser can appear as an unauthorized signin into HP SMH.
Mozilla browsers share sessions when launched separately.
Separate sessions are shared in Mozilla when launched from the desktop. However they are
not shared in Internet Explorer.
13.13.2.4 I get security messages or partially displayed pages when browsing into HP SMH from Internet
Explorer running on Windows 2003.
Internet Explorer 6.0 on Windows 2003 Server has different default security settings. To prevent
the problem, add each managed system to the local intranet zone twice, once as
http://hostname:2301
and once more as https://hostname:2381. The alternatives
to this solution are to decrease the level of security settings in the browser (not recommended)
or alter the browser security settings to allow cookies (both stored and per-session) and allow
active scripting.
13.13.2.5 My browser page does not display all contents. What is wrong?
Frame sizes are optimized for medium fonts. If you switch your browser to use larger or smaller
fonts, manually adjust the frame layout using the mouse.
13.13.2.6 Why does the browser prompt me to accept cookies when accessing a system?
Browser cookies are required to track user state and security. Cookies must be enabled in the
browser and prompting for acceptance of cookies should be disabled.
13.13.2.7 When I browse to https://ipaddress:2381 on a local machine or a remote machine
running Windows 2003, I don't see the Sign in screen.
76 Troubleshooting topics