Installation problems ip address problems, 3 installation problems, 4 ip address problems – HP Systems Insight Manager User Manual
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Internet Explorer 6.0 on Windows 2003 sometimes causes only the Account Sign in text in a
blue bar to appear, instead of the entire Sign in page. This issue occurs when browsing on a
local system or a remote system.
To resolve the issue, enable Javascript support and add this site to the Trusted sites list.
13.3 Installation Problems
13.13.3.1
After running setup.exe /r on a Windows system to import certificates, the installation
fails.
Do not use setup.exe /r to import or copy certificates. Instead, use the Configure or Repair
Agents tool in HP SIM.
13.13.3.2
When installing HP SMH, I receive the following error: another instance is running.
The HP SMH installation attempted to install on a system that had files that are corrupted, or
the installation was aborted.
To resolve this issue, navigate to the \temp directory on the HP SMH system and delete the
smhlock.tmp
file.
13.13.3.3
When installing HP SMH, I receive the following errors: error: cannot get exclusive
lock on /var/lib/rpm/Packages error: cannot open Packages index using
db3 - Operation not permitted (1) error: cannot open Packages database
in /var/lib/rpm.
This error appears when more than one instance of the install action is initiated on a Linux
system. Only one HP SMH installation can run at a time.
13.4 IP Address Problems
13.13.4.1
Why do I get a security warning when I browse to HP SMH with an IPv6 address?
To use IPv6 addresses, you need the following browsers:
•
Windows OS
Internet Explorer 7
•
Linux OS
Mozilla Firefox
Note: Internet Explorer 6 cannot handle IPv6 addresses. For more information, see
and the Microsoft support
page at
When browsing secure pages, Internet Explorer 7 might ask you to add the page to its Trusted
Site Zone. Even clicking Add, the message returns. In this case, Internet Explorer 7 fails to
handle IPv6 URLs since the Internet Explorer parser uses a colon as the separator of the IP
address and the Port number. For example,
•
On IPv4, the HP SMH IP address might be https://127.0.0.1:2381. The IP address
is 127.0.0.1 and the port number is 2381.
•
On IPv6, the HP SMH IP address might be
https://[2001:db8:c18:1:21a:4bff:fe4c:c8e0]:2381
. The IP address is
2001:db8:c18:1:21a:4bff:fe4c:c8e0 and the port number is 2381 in this case, Internet
Explorer looks for a colon as a separator and uses [2001 as the IP address.
Choose one of two ways to avoid security warnings when browsing with IPv6 addresses:
•
Use a DNS name backed by IPv6 addresses.
•
Add the literal IPv6 address to the Local intranet site or Trusted sites of Internet Explorer
7 without the port number. For example, add http://[
2001:db8:c18:1:250:8bff:fee2:4ed8]
and https://[
2001:db8:c18:1:250:8bff:fee2:4ed8]
without adding the port number.
13.13.4.2
Is there an easier way to access the local system with my browser without finding out its IP
address?
Yes. You can access the local system at https://hostname:2381 or
https://127.0.0.1:2381
. For HP-UX, you can access the local system at
http://hostname:2301
if you keep the default setting of autostart enabled.
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