HP ProLiant DL585 G2 Storage-Server - Manual (Page 118)

Maintenance and service documentation
For specific documentation for the maintenance and servicing of HP ProLiant Storage Servers, see the HP
ProLiant <model> Server Maintenance and Service Guide for your storage server model. This document
can be obtained at http://www.hp.com/support/manuals . Under the servers section, select ProLiant
and tc series servers, and then select your product.
Maintenance updates
Regular updates to the storage server are supplied on the HP ProLiant Storage Server Service Release
DVD. The Service Release DVD can be obtained at http://www.software.hp.com .
Individual updates for each product are available for download from the HP Support web site at
http://www.hp.com/go/support .
System updates
System updates to the hardware (BIOS, firmware, drivers), critical updates, and hotfixes for the operating
system and other related software updates are bundled on the Service Release DVD.
NOTE:
For recommendations, instructions, and documentation to help manage the software update, hotfix, and
security patches process on storage servers, see Microsoft Software Updates on HP ProLiant Storage
Servers at http://h18006.www1.hp.com/storage/storageservers.htm .
Customer self repair
HP's customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
This convenient, easy-to-use program:
• Lets an HP support specialist diagnose and access whether a replacement part is required to
address a system problem. The specialist also determines whether you can replace the part.
• Provides replacement parts that are express-shipped. Most in-stock parts are shipped the same
day you contact HP. You may be required to send the defective part back to HP, unless otherwise
instructed.
• Is available for most HP products currently under warranty or contract. For information on
the warranty service, see the HP web site http://h18004.www1.hp.com/products/servers/
platforms/warranty/index.html .
For more information about HP's customer self-repair program, contact your local service provider. For the
North American program, see the HP web site http://www.hp.com.go/selfrepair .
Firmware updates
Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior
of the system when it is first switched on and for passing control of the server to the operating system.
When referring to the firmware on the system board of the server, it is called the System ROM or the
BIOS. When referring to the firmware on another piece of hardware configured in the server, it is called
Option ROM. ProLiant servers have hard drives, Smart Array Controllers, Remote Insight Lights-Out
Edition (RILOE), Remote Insight Lights-Out Edition II (RILOE II) and Integrated Lights-Out options that
have firmware that can be updated.
It is important to update the firmware (also called “flashing the ROM”) as part of regular server
maintenance. In addition, checking for specific firmware updates in between regular updates helps to
118 Troubleshooting, servicing, and maintenance