HP Deskjet 720c Printer - Manual (Page 32)

42
No page came out of the
printer
Be patient. Complex documents, such as color
photographs, take awhile to print. Check the
Power light; if it’s blinking, the printer is
processing information.
Power. Make sure the printer is on (the Power
light on the front of your printer should be on) and
that all connections are firm.
Cover. Make sure the top cover of the printer is
closed.
Paper. Make sure you put paper in the IN drawer
correctly.
Communications. If you see a “Printer Not
Responding” message on your screen, you might
be using the wrong cable. (The bidirectional HP
IEEE-1284 Compliant Parallel Interface Cable is
recommended.)
Print cartridges. Make sure both print cartridge
cradles contain properly installed cartridges with
the correct part number.
Paper Jam. Make sure no paper is stuck in the
printer. See page 6 for more information.
CHECK ONLINE TROUBLESHOOTING FOR MORE HELP .
A blank page came out of
the printer
Tape. Make sure you’ve removed the protective
pieces of tape on the print cartridges.
Default printer. Make sure you’ve selected the
HP DeskJet 720C Series printer as the default
printer. To check your default printer, click the
Troubleshooting tab in the HP Toolbox, and then
click
A blank page came out. Under Wrong printer
selected, click the button for complete instructions
on setting a default printer and follow the steps on
your screen.
Ink. You might have run out of ink. Replace the
cartridges as shown in step 4 of the setup guide.
Faxes. If you’ve received an electronic fax at your
computer and the printer prints a blank page when
you try to print the fax, try saving the fax in a
graphic format (such as TIF). Then place it in a
word-processing document, and print from there.
Alternatively, see online troubleshooting for the
solution.
CHECK ONLINE TROUBLESHOOTING FOR MORE HELP .
The text or graphics are in
the wrong place
Paper orientation. If the printing is positioned
incorrectly on the page, make sure you’ve selected
the correct orientation (
Portrait or Landscape) on
the Features tab of the HP print settings box.
Alignment. If the color ink and black ink don’t line
up on the printed page, you might need to align the
print cartridges. In the HP Toolbox, click the
Printer
Services tab, and then click Align the print
cartridges.
Loading. If the printing is slanted or skewed, try
reloading the paper and make sure the rear access
door is properly locked, as described on page 6.
Margin settings. If text is running off the edge of
the page:
■ Make sure the margins are set correctly in your
software program.
■ Make sure the elements in your document fit
within the printable area of the page (see
page 48.)
■ Make sure you’ve selected the right paper size
on the
Setup tab of the HP print settings box.
CHECK ONLINE TROUBLESHOOTING FOR MORE HELP .
W
HAT IF
?