HP Deskjet 720c Printer - Manual (Page 35)

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Handy Hints
U SER F ORUMS
Both forums keep
a list of FAQs
(Frequently Asked
Questions) which
you can peruse for
hints.
CompuServe:
Access the HP
Peripherals forum
(Go HPPER).
America Online:
Access the HP forum.
Click “keyword” on
the “Go To” menu,
type “HP,” and press
the
ENTER key to
bring the HP forum
home page directly to
your screen.
R EPAIRING Y OUR
P RINTER
To speak to some-
one to verify that your
printer needs repair,
please call the HP
Telephone Support
Center. If your printer
requires repair, the
HP Support Agent
will coordinate the
process. This service
is free of charge
during the warranty
period of your
printer. Beyond the
warranty period,
repairs will be
charged on a time
and materials basis.
C USTOMER S UPPORT
If you have questions, either general ones regarding how your printer
works or specific ones regarding a problem you’re having, you have
several possibilities for getting the answers.
Troubleshooting Using the Toolbox
If you have a specific problem, the quickest way to find a solution might
be right at your fingertips. Check the online troubleshooting feature, located
in the HP Toolbox. (See page 11 to find out how to get to the Toolbox.) If the
suggestions in the Toolbox don’t solve your problem, you still have many
options, as described in the following paragraphs.
Electronic Support Information
If you have a modem connected to your computer and subscribe to an online
service or have direct access to the Internet, you can obtain a wide variety of
information about your printer:
User Forums
You can get friendly help from knowledgeable users and system operators in
the CompuServe (Go HPPER) and America Online (keyword: HP) user
forums. In the user forums, you can leave your question and check back later
for ideas and solutions suggested by other users. You can read through old
messages left by other users to see if anyone else has had a problem similar
to yours and has provided the solution online
HP Web Site
If you have access to the Internet, you can check out HP’s web site at URL
http://www.hp.com or http://www.hp.com/go/peripherals for support
documentation and the latest news from HP.
Printer Software
Printer software (also referred to as a printer driver) allows your printer to talk
with your computer. HP provides printer software and software upgrades for
Windows 3.1
x , Windows 95, and Windows NT 4.0. For DOS printer software,
contact the manufacturer of your software program. You have several options
for getting software.
■ Download the driver by accessing CompuServe, America Online, or
HP’s Web site (see Web address above).
■ If you are in the U.S., setting up your printer for the first time, and do
not have a CD-ROM drive, you can order the software on 3 1/2” disks
by calling the toll free phone number listed on the printer software CD
case. Disks will be delivered to you the next day for no charge.
■ If you are in the U. S. and need a software upgrade you can order by
calling 1-303-739-4009. Software upgrades are available for the cost of
the disks plus shipping.
■ If you are outside the U.S. call Customer Support.