HP LaserJet 1022nw Printer - Manual (Page 30)

Solving infrastructure mode problems
This section contains solutions to problems that might occur if the printer is connecting to a
wireless network that communicates using the infrastructure mode. For more information,
see
Channels and communication modes .
The printer cannot find the WLAN
1. Verify your access point is broadcasting its network name (SSID).
a. See your access point User Guide and check the access point settings.
b. Turn on options, such as broadcast network name, and turn off silent broadcast.
2. Turn off the access point unit, and then turn it on. Then run the printer software setup
program again.
3. Move the access point and the printer closer together. Then run the printer software
setup program again. For more information, see Radio signal is weak .
4. Check for firmware updates for your access point on the manufacturer’s Web site.
a. Update the firmware on the access point.
b. Run the printer software setup program again.
Printer cannot find your computer
1. Verify you have a functioning wireless network by using another wireless device.
2. Verify the printer is operational.
3. Verify the IP address and subnet mask of your printer and computer are similar (on the
same network).
4. Verify the encryption settings on your access point. The same encryption key and
settings must be used on both the access point and the printer.
For more information, see Solving problems that occur during installation .
Computer is unable to discover device
1. Print a configuration page and verify you are connecting to the correct wireless network.
To print a configuration page, when the printer is in the Ready state, press and hold
the
G
O
button until the Ready light starts blinking. For more information, see
Configuration page .
2. If you have a firewall, grant access permission to the printer.
3. Try temporarily disabling the firewall to determine whether the firewall is preventing the
printer from accessing your computer.
24 Chapter 3 Problem solving ENWW