HP Scanjet G2410 Flatbed Scanner - Manual (Page 22)

No light or only dim light is visible in the TMA after selecting slides or negatives in
the Scan dialog box
After each step, start a scan to see if the scanner is working. If not, proceed with the next
step.
1. Make sure that the TMA is connected to the scanner.
2. Ensure that Scan positives, including 35 mm slides, using the TMA or Scan
negatives using the Transparent Materials Adapter (TMA) is selected in the What
are you scanning? dialog box.
3. The bulb in the TMA might not be working. Click the Scan button ( ) and look for
illumination. If the bulb is broken, service is required.
4. The TMA has a short warm-up mode. Wait a few seconds to see if the light turns on.
For the best scanning quality, let the TMA light warm up for at least 30 seconds.
Scanner installation troubleshooting
This section contains solutions for installation and setup problems.
• Uninstall and reinstall the software
• Check the cables
Uninstall and reinstall the software
An incomplete software installation could cause the scanner not to be recognized or the
software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning
software. To reinstall the HP Scanning software, you must have the HP Photosmart
software CD.
1. Click Start, click Settings, and then click Control Panel (in Windows XP, click
Start, and then click Control Panel).
2. Click Add or Remove Programs (in Windows Vista, the Programs and Features
tool) and then select HP Scanjet G2410 or HP Scanjet 2710.
3. Click Remove.
4. Click Add or Remove Programs (in Windows Vista, the Programs and Features
tool) and then select the HP Photosmart software.
5. Click Remove.
6. Unplug the scanner USB cable from the computer.
7. Reinstall the software, using the HP Photosmart software CD that came with your
scanner. When you insert the CD, an installation interface launches automatically.
Choose the HP Photosmart software to install.
8. Reconnect the scanner USB cable after the software is installed. For more information
see Check the cables.
Chapter 3
20 Troubleshooting