HP Scanjet G2410 Flatbed Scanner - Manual (Page 23)

Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a power outlet.
• Ensure that the power cable is securely connected between the
scanner and a live electrical outlet or surge protector.
• If the power cable is connected to a surge protector, ensure that the
surge protector is plugged into an outlet and turned on.
• Turn off the scanner power switch and turn off the computer. After
60 seconds, turn the scanner back on and then turn on the computer,
in that order.
USB cable The USB cable is connected between the scanner and the computer.
• Use the cable that was included with the scanner. Another USB cable
might not be compatible with the scanner.
• Ensure that the USB cable is securely connected between the
scanner and the computer.
• If the USB cable is connected to a USB port on the front of the
computer, move it to a USB port on the back of the computer.
For additional USB troubleshooting information, see www.hp.com/
support , select your country/region, and then use the search tool to find
USB troubleshooting topics.
TMA cable The TMA cable is connected between the TMA in the scanner lid and the
scanner base.
Ensure the cable is securely connected in the back of the scanner.
Scanner installation troubleshooting 21