HP Deskjet 9300 Printer series - Manual (Page 38)

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For Macintosh:
1 Restart the computer.
2 Insert the Starter CD into your CD-ROM drive and double-click the CD icon on the
desktop.
3 Double-click the installer icon and follow the onscreen instructions.
4 When the Main Installation dialog box appears, select Uninstall from the drop-down list
located in the upper-left part of the dialog box.
5 Follow the onscreen instructions to remove the printer software.
USB installation failed or nothing prints through USB
If the installation failed, uninstall the driver and retry the installation.
Check that your computer has a USB port and is properly configured to use USB.
Check that your computer is running.
Check that the USB cable is properly connected to the computer and the printer.
Check that the printer is turned on.
Connect the USB cable to the computer and printer, and turn on the printer. Verify that
Windows is able to detect the printer. Windows will display the Found New Hardware
wizard if it detects the printer.
Printer does not print after switching ports
Make sure the cable you are using is properly connected to the computer and the printer.
Make sure the printer is off when you switch ports. If it was not off, turn the printer off, wait
a few seconds, and then turn the printer on again.
Check that the port setting matches the physical connection: Click Start , point to Settings ,
and then click Printers (Windows NT 4.0, 98, Me, and 2000) or Printers and Faxes
(Windows XP). Right-click the printer icon and select Properties . Click the Details tab
(Windows 98 and Me) or the Ports tab (Windows NT 4.0, 2000, and XP) and check the
port setting.
Print a test page: Click Start , point to Settings , and then click Printers (Windows NT 4.0,
98, Me, and 2000) or Printers and Faxes (Windows XP). Right-click the printer icon and
select Properties . Click the General tab, and then click Print Test Page . If the test page
prints, make sure the application you are trying to print from has the correct printer
selected.
If you do not restart the computer before you uninstall the software, some files are not removed
from your computer when you run the Uninstall option.
Do not connect both the parallel cable and the USB cable to the printer simultaneously. Only
use one type of connection to the printer at a time.