HP ENVY 111 e-All-in-One Printer - D411d - Manual (Page 40)

Clear jam from paper path
•
Squeeze together the two buttons on the paper path cover and remove the cover. Gently pull out the
jammed paper. Replace the paper path cover. Close the access door.
Clear jam from duplexer path
•
Squeeze together the two buttons on the paper path cover and remove the cover. Gently pull out the
jammed paper. Replace the paper path cover. Close the access door.
3. Press OK on the control panel to continue the current job.
Click here to go online for more information .
Troubleshooting print carriage jams
The cartridge access door must be closed to begin printing. Check the printer and try printing again. If you are still
having a problem, an object may be blocking the print carriage and preventing it from moving.
If your printer is new, make sure you remove all of the packing material inside the carriage area. If your printer is
not new, check the carriage area for foreign objects that may have fallen into the printer, such as pet hair or
paper clips.
Try the following solutions to resolve the issue.
Solution 1: Make sure that the printer is turned on
1. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Make sure the power
cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the
printer.
2. Try using your printer again.
Solution 2: Unblock the print carriage
1. Make sure the printer is on.
CAUTION: Make sure the printer is on before disconnecting the power cord as described in step 2.
Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed
paper.
2. Disconnect the power cord from the back of the printer.
3. If you're using a USB connection, disconnect the USB cable from the back of the printer.
4. Open the cartridge access door.
Chapter 10
38 Solve a problem
Solve a
pro
b
lem