Solve printing problems ........................................................................................................189
The device shuts down unexpectedly .............................................................................190Error message appears on control-panel display ............................................................ 190The device is not responding (nothing prints) .................................................................190Device takes a long time to print .....................................................................................191Placement of the text or graphics is wrong .....................................................................191The device prints half a page, then ejects the paper ......................................................192
Poor print quality and unexpected printouts ..........................................................................192
General print quality troubleshooting ..............................................................................193Meaningless characters print ..........................................................................................193Ink is smearing ................................................................................................................ 194Ink is not filling the text or graphics completely ...............................................................194Output is faded or dull colored ........................................................................................194Colors are printing as black and white ............................................................................195Wrong colors are printing ................................................................................................195Printout shows bleeding colors .......................................................................................195The printout has a horizontal band of distortion near the bottom of a borderless print . . .195Colors do not line up properly .........................................................................................196Text or graphics are streaked .........................................................................................196Something on the page is missing or incorrect ...............................................................196
Solve paper-feed problems ...................................................................................................196Solve copy problems ............................................................................................................198
No copy came out ...........................................................................................................198Copies are blank .............................................................................................................198Documents are missing or faded ....................................................................................199Size is reduced ...............................................................................................................199Copy quality is poor ........................................................................................................199Copy defects are apparent .............................................................................................199The device prints half a page, then ejects the paper ......................................................200Error messages appear ..................................................................................................200
Solve scan problems ............................................................................................................200
Scanner did nothing ........................................................................................................201Scan takes too long ........................................................................................................201Part of the document did not scan or text is missing .......................................................202Text cannot be edited .....................................................................................................202Error messages appear ..................................................................................................203Scanned image quality is poor ........................................................................................203Scan defects are apparent ..............................................................................................204
Solve fax problems ...............................................................................................................205
The fax test failed ...........................................................................................................205
Solve HP Digital Solutions problems ....................................................................................219
Solving HP Direct Digital Filing problems .......................................................................219
Common problems ...................................................................................................219Unable to scan to network folder ..............................................................................220Unable to scan to e-mail ...........................................................................................220
Solving HP Digital Fax problems ....................................................................................222
Solve network problems .......................................................................................................223
Contents
7
