HP Scanjet Enterprise Flow 5000 s2 Sheet-feed Scanner - Manual (Page 4)

Scan long or extra-long documents .................................................................................................................... 20
Scan to cloud ........................................................................................................................................................ 20
Faster scanning with hardware compression ..................................................................................................... 21
Filter out color from a document (color dropout) .............................................................................................. 21
Automatically detect page size ........................................................................................................................... 21
Automatically crop scanned image ..................................................................................................................... 22
Automatically crop or pad scanned image to selected page size ...................................................................... 22
Automatically detect color .................................................................................................................................. 23
Scan using text-enhanced black and white mode .............................................................................................. 23
Detect multi-feeds .............................................................................................................................................. 23
4 Care and maintenance .................................................................................................................................. 25
HP Scanner Tools Utility Maintenance tab .......................................................................................................... 25
Order maintenance and scanning supplies ......................................................................................................... 25
Clean the scanning strips .................................................................................................................................... 26
Clean the paper path ........................................................................................................................................... 28
Clean the rollers ................................................................................................................................................... 29
Replace the rollers ............................................................................................................................................... 32
5 Troubleshooting .......................................................................................................................................... 37
Scanner errors ..................................................................................................................................................... 38
Basic troubleshooting tips .................................................................................................................................. 39
Scanner installation troubleshooting ................................................................................................................. 40
Check the cables ................................................................................................................................ 40
Uninstall and then reinstall the HP Scanjet drivers and tools ......................................................... 40
Scanner initialization or hardware problems ..................................................................................................... 41
Check the USB connection ................................................................................................................. 41
Check that the scanner has power .................................................................................................... 42
Reset the scanner .............................................................................................................................. 42
The scanner has stopped working correctly .................................................................................... 42
Scanner operation problems ............................................................................................................................... 44
Scanner will not turn on .................................................................................................................... 44
Scanner keeps turning off ................................................................................................................. 44
The LCD is having display issues or scanner buttons are not working as expected ........................ 45
Scanner does not scan right away .................................................................................................... 45
Scanner scans only one side of a two-sided page ............................................................................ 45
Scanned pages are missing at the scan destination ........................................................................ 45
Scanned image is fuzzy ..................................................................................................................... 45
Scanned pages are out of order at the scan destination ................................................................. 46
Optimize scanning and task speeds ................................................................................................. 46
The scan is completely black or completely white ........................................................................... 46
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