HP StorageWorks 3000 RAID Array - Manual (Page 124)

5-4 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models)
Troubleshooting Client and Agent
Connections
■ Make sure the system names used for the client and agent match each
other consistently. As a general rule, always use lowercase letters when
entering names.
■ If you have entered the host name in the HOST file, verify that it is
spelled correctly and that it is in lowercase letters. The host name is not
required in this file, but TCP/IP will look here first when resolving host
names. The HOST file is on the client system in the following directory:
■ On Windows NT, \WINNT\SYSTEM32\DRIVERS\ETC
■ Make sure you have the correct port numbers in the client’s SERVICES
file as follows:
■ On Windows NT, look in the
\WINNT\SYSTEM32\DRIVERS\ETC\SERVICES file.
Be sure the port entries are followed by a carriage return if they are the last
entries in the file as shown below:
spgui 4998/tcp
spagent3 4994/tcp
■ Make sure the command console agent on the host system is using a
correct host name to recognize the client. If the host system is Windows
NT, run the Agent Configuration Utility (H22AgntCfgWiz.exe) or
examine the client.ini file on the host system. On other host systems,
look at the client.ini file.
■ If you are using a Windows NT Client, run NETSTAT at the MS-DOS
prompt to check the TCP/IP active connections.
■ Check the client name that the agent’s host system sees is the same as
the name specified in the agent's client.ini file. Run NETSTAT at the
MS-DOS prompt on the agent, if you are using a Windows NT host
system, and check the TCP/IP active connections.
■ Make sure the Agent’s host system has been configured to recognize the
client by its assigned name rather than by an alias name. If the host
system has been configured to recognize the client by an alias name,
remove the alias name from the system’s hosts file.
NOTE: Always reboot the client system after making changes to the hosts or services file.
■ Command Console does not support DHCP (Dynamic Host Configuration Protocol)
connections, where Clients are configured for TCP/IP at system startup time.