HP Storage Mirroring Software - Manual (Page 62)

7 - 2
Viewing collector reports
If you are not seeing data returned for the nodes you have created, run the Collector Errors Report.
This can be accessed by:
1. Right-click on the node that isn't returning the data.
2. Select SMRC Reports.
3. Select Data Collection Errors.
Looking at the error messages can often determine the cause of the data not being displayed. Below
are some common examples and what they mean:
If the collector errors report does not indicate what the problem is, proceed to look at the log files.
For more information, see Changing log levels on page 7-1.
Verifying Storage Mirroring server connectivity
To test connectivity from a Storage Mirroring server to a Storage Mirroring server, use the following
command-line tool:
dtrc_modtest –e –m doubletake –f
MODULE –t HOSTNAME –T 3 – USERNAME – PASSWORD
Common Collector Errors Reason
Error querying server 'servername': 9 : Double Take
server is incompatible or the version could not be
determined
The SMRC Collector is unable to communicate
with Storage Mirroring on the server. Ensure
that Storage Mirroring is configured on the
server and that it is a supported version by
Storage Mirroring.
RPC Server is unavailable attempting to connect to
\\servername\root\cimv2 via WMI
Check connectivity and configuration with
wbemtest. Check firewall settings allow
connection to server from SMRC collector.
WMI query on servername failed Check connectivity and configuration with
wbemtest. Also happens intermittently when
WMI is being used by another process.
Make sure that DCOM is turned on.
Cannot monitor servers of type <product type
name> (<product type code>)
The SMRC Collector checks the product type of
the Storage Mirroring server being monitored.
Storage Mirroring does not allow you to gather
data from the following Storage Mirroring
products.
z
Storage Mirroring for Windows - Replication
SSE
z
Storage Mirroring for Windows - Replication
SE
z
Storage Mirroring for Windows - Replication
ASE
z
Storage Mirroring for Windows - SSE
z
Storage Mirroring for Small Business
Server
z
Storage Mirroring ShadowCaster - SBS
z
Storage Mirroring ShadowCaster -
Standard
z
Storage Mirroring ShadowCaster -
Enterprise