HP D2200sb Storage Blade - Manual (Page 25)

Configuration and utilities 25
Remote support and analysis tools
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website ( http://www.hp.com/go/insightremotesupport ).
To download the software, go to Software Depot ( http://www.software.hp.com ).
Select Insight Remote Support from the menu on the right.
Keeping the system current
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website (
http://www.hp.com/go/pcn ).
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand bundled services with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more
information, see the HP website ( http://www.hp.com/services/carepack ).
Firmware updates
Download firmware updates from the following locations:
• The ProLiant Support Pack available on the HP website
(
http://h18004.www1.hp.com/products/servers/management/psp/ )
• The HP Smart Components available on the HP ProLiant Firmware Maintenance CD and the HP website
(
http://www.hp.com/support )