HP Systems Insight Manager - Manual (Page 3)

Contents
3
Contents
Introduction
Supported Configurations ....................................................................................................................... 6
ACES XML Import
Importing items as Service Desk configuration items from the HP SIM database
Creating a new template......................................................................................................................... 9
Installing the Insight Manager Configuration File...................................................................................... 10
Creating a Data Source for Systems Insight Manager using an SQL Database ............................................. 11
Creating a Data Source for Systems Insight Manager using an Oracle database.......................................... 11
Creating a Data Source for Systems Insight Manager using a PostgreSQL database ..................................... 11
Creating the Import Mapping for the HP SIM database............................................................................. 13
Creating and Importing the Insight Manager XML file from the HP SIM database ......................................... 15
Importing Different Types of Devices from Systems Insight Manager............................................................ 17
Importing Storage Essentials Devices from Systems Insight Manager ........................................................... 17
Automatic incident creation from HP SIM events
Installing the Service Event Program........................................................................................................ 19
Testing the Service Event Program .......................................................................................................... 19
Creating a custom command in HP SIM 5.0 ............................................................................................ 21
Creating a custom tool in HP SIM 5.1..................................................................................................... 24
Creating an “Action on Event” in HP SIM................................................................................................ 25
Adding other fields to the External Event Import Mapping.......................................................................... 27
Creating Incidents from Storage Essentials Events ..................................................................................... 28
Automatic incident closing from HP SIM
Creating a custom command in HP SIM 5.0 ............................................................................................ 30
Creating a custom tool in HP SIM 5.1..................................................................................................... 30
Creating a query for cleared events........................................................................................................ 31
Creating an “Action on Event” in HP SIM................................................................................................ 32
Launching HP SIM and other Management Applications from Service Desk
Creating Smart Actions for HP SIM and the Insight Management Agents in Service Desk
Defining a Smart Action for the HP System Management Homepage .......................................................... 34
Defining a Smart Action for the in-context launch of HP Systems Insight Manager ......................................... 35
Defining a Smart Action for the HP Integrated Lights-Out ........................................................................... 36
Service Desk Service Pages
Updating Systems Insight Manager to Discover the Service Desk Web Interface ........................................... 38
Adding Service Pages Tools Menu Entry ................................................................................................. 39
Viewing Incidents in Service Pages......................................................................................................... 40
Scheduling the HP SIM Data Exchange
HP OpenView Web Console
Updating Systems Insight Manager to Discover the OpenView Web Console .............................................. 46