Solve copy problems ............................................................................................................109
No copy came out ...........................................................................................................109Copies are blank .............................................................................................................110Documents are missing or faded ....................................................................................110Size is reduced ...............................................................................................................110Copy quality is poor ........................................................................................................111Copy defects are apparent .............................................................................................111The printer prints half a page, then ejects the paper .......................................................112Paper mismatch ..............................................................................................................112
Solve scan problems ............................................................................................................112
Scanner did nothing ........................................................................................................112Scan takes too long ........................................................................................................113Part of the document did not scan or text is missing .......................................................113Text cannot be edited .....................................................................................................113Error messages appear ..................................................................................................114Scanned image quality is poor ........................................................................................114Scan defects are apparent ..............................................................................................115
Solve fax problems ...............................................................................................................116
The fax test failed ...........................................................................................................116
Solve problems using HP Web sites and services ................................................................129
Solve problems using HP Web services .........................................................................129Solve problems using HP Web sites ...............................................................................130
Solve HP Digital Solutions problems ....................................................................................130
Solving HP Direct Digital Filing problems .......................................................................130
Common problems ...................................................................................................130Unable to scan to network folder ..............................................................................131Unable to scan to e-mail ...........................................................................................132The sharing dialog box is different after setting up HP Direct Digital Filing(Windows) .................................................................................................................132
Solving HP Digital Fax problems ....................................................................................132
Solve memory device problems ............................................................................................134
The printer cannot read the memory device ...................................................................134The printer cannot read photos on the memory device ...................................................135
Solve wired (Ethernet) network problems .............................................................................135
General network troubleshooting ....................................................................................135Network port created does not match printer IP address (Windows) ..............................136
Solve wireless problems .......................................................................................................136
Basic wireless troubleshooting ........................................................................................ 136Advanced wireless troubleshooting ................................................................................137
Step 1: Make sure your computer is connected to your network ..............................137Step 2: Make sure that the printer is connected to your network ..............................138Step 3: Check to see if the firewall software is blocking communication ...................139Step 4: Make sure the printer is online and ready .....................................................140Step 5: Make sure the wireless version of the printer is set as the default printerdriver (Windows only) ...............................................................................................140Step 6: Make sure the HP Network Devices Support service is running(Windows only) .........................................................................................................141Add hardware addresses to a wireless access point (WAP) .....................................141
Configure your firewall to work with printers .........................................................................142
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