HP ProLiant SB460c SAN Gateway Storage Server - Manual (Page 111)

8 Troubleshooting, servicing, and
maintenance
Troubleshooting the storage server
The “Support and troubleshooting” task at the HP Support & Drivers web site ( http://www.hp.com/
go/support ) can be used to troubleshoot problems with the storage server. After entering the storage
server name and designation (for example, ML110 G5 storage server) or component information (for
example, Array Configuration Utility), use the following links for troubleshooting information:
• Download drivers and software—This area provides drivers and software for your operating
system.
• Troubleshoot a problem—This area provides a listing of customer notices, advisories, and bulletins
applicable for the product or component.
• Manuals—This area provides the latest user documentation applicable to the product or component.
User guides can be a useful source for troubleshooting information. For most storage server
hardware platforms, the following ProLiant server manuals may be useful for troubleshooting
assistance:
• HP ProLiant <model> Server User Guide or HP ProLiant <model> Server Maintenance and
Service Guide (where <model> is the product model of the storage server, such as ML110
G5).
These guides contain specific troubleshooting information for the server. The guides are available
by selecting the applicable ProLiant Server series model, then the Manuals (guides, supplements,
addendums, etc.) link.
For example, instead of using “ML110 G5 storage server,” enter “ML110 G5 server” for the
product to search, then select the “HP ProLiant ML110 Server series” link, then the Manuals
(guides, supplements, addendums, etc.) link to locate the guide.
• HP ProLiant Servers Troubleshooting Guide
The guide provides common procedures and solutions for many levels of troubleshooting with
a ProLiant server. The guide is available at
http://h20000.www2.hp.com/bc/docs/support/
SupportManual/c00300504/c00300504.pdf .
IMPORTANT:
Not all troubleshooting procedures found in ProLiant server guides may apply to the ProLiant Storage
Server. If necessary, check with your HP Support representative for further assistance.
For software related components and issues, online help or user guide documentation may offer
troubleshooting assistance. The release notes for the storage server product line is updated frequently.
The document contains issues and workarounds to a number of categories for the storage servers.
HP ProLiant SB460c SAN Gateway Storage Server 111