HP Officejet 7500A Wide Format e-All-in-One Printer - E910a - Manual (Page 155)

Solve wireless problems
If the printer is unable to communicate with the network after completing the wireless
setup and HP software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
• Advanced wireless troubleshooting
Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE: If this is the first time you are setting up the wireless connection, and you are
using the HP software included with the printer, make sure that the USB cable is
connected to the printer and the computer.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the printer's wireless button is not lit, the wireless capabilities might
not have been turned on. To turn on wireless, touch right arrow , touch Network, touch
Wireless, touch Wireless Radio, and then select Yes.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and your
computer. Sometimes, turning off the power and then turning it back on will recover a
network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, touch right arrow , touch Network, touch Wireless, and then select
Wireless Network Test. If a problem is detected, the printed test report will include
recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your printer to the wireless network, try the following suggestions
in the order presented:
•
Step 1: Make sure your computer is connected to your network
• Step 2: Make sure that the printer is connected to your network
• Step 3: Check to see if the firewall software is blocking communication
• Step 4: Make sure the printer is online and ready
Solve wireless problems 151