Distinctive ringing support, Workgroup status display – AltiGen comm 600H User Manual

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Alti-IP 600H Manual 30

1. Press * * 6 ENTER.

2. Scroll to SELECT RING and press ENTER or (FORWARD key).
3. Scroll to desired ring tone (0-2), or press 0, 1 or 2 on the dialing pad,

then press ENTER.

Distinctive Ringing Support

If the Distinctive Ring options are enabled by the System Administrator in
AltiAdmin/ACM Admin (General page of System Configuration), you
may have three different ring cadences that distinguish the types of calls:

• Internal call = 1 ring

• External call = 2 ring

• Operator call = 3 rings

Figure 4. Distinctive Ring Options, General Page, System Configuration

Workgroup Status Display

The AltiGen IP phone can be enabled to display workgroup status.
While the agent is in idle state, the first line in the LCD displays:

QL = number of workgroup queued calls (up to 99)

QT = current longest queue time (in minutes)

WG = last four digits of the workgroup number

The second line in the LCD displays one of the following agent states:

LOUT - logout

NRDY - not ready

DND - do not disturb

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