Amacom Technologies EZDVD+RW - Manual (Page 17)

A M A C O M E Z D V D + R W
17
Do not connect or disconnect any USB device
while the EZDVD+RW drive is transferring
information. Data loss will result!
The EZDVD+RW USB Drive Does Not Work on an Older Laptop Computer:
Some older laptops use a USB port called an “Open Host” that is not compliant with the latest USB
specification. If your laptop has an “Open Host” USB port, your EZDVD+RW USB drive may not be assigned
a drive letter when connected to the laptop. Try following the USB Guidelines. They are designed to help
you avoid some of the problems caused by non-compliant USB devices. If you continue to have problems,
contact the manufacturer of your laptop computer for additional information.
Troubleshooting For Firewire®
The EZDVD+RW Icon Does Not Appear on a Mac ® OS Desktop:
• If you did not reboot your computer
after installing the EZDVD+RW
drivers, do so now.
• Check all connections.
• Make sure the EZDVD+RW is
receiving power. If you are using a
4 pin connector, make sure your
power supply is connected and
working. If you are using a 6 pin
connector make sure the green
power light is on.
• Make sure the Amacom® drivers
are installed. The Amacom®
software CD shipped with your
EZDVD+RW includes drivers
required for the Firewire® cable.
Restart after running the Amacom®
drivers installer.
• If you are connected to a Firewire®
repeater/hub, ensure it is connected
correctly and has power.
• Try connecting the EZDVD+RW
Firewire® cable directly to one of
the Firewire® connections on your
computer, rather than a Firewire®
device.
• If the problem continues, there
may be an extension conflict on
your system. Please consult the
Amacom® web site for additional
troubleshooting information.
It may be because there are other bus-powered devices connected and there is not enough available
power for the EZDVD+RW. If this condition exists try the following:
• Disconnect other Firewire® devices from the computer.
• Connect the AC adapter to the other device(s).
NOTE: To prevent data loss, do not plug in additional Firewire® devices
while any Firewire® device is in use.